FREQUENTLY ASKED QUESTIONS
FAQs
Orders and Purchases
How can I place an order at Maison Aurealore?
We warmly welcome you to Maison Aurealore. By using our website, you acknowledge and agree to be bound by the following Terms of Use, which govern your browsing, product purchases, and your relationship with our company. We recommend that you read them carefully before proceeding. If you do not agree with any of the clauses herein, we kindly ask you to refrain from using this website.
You can acquire our creations directly through our official website. Simply select the desired piece, add it to your bag, and follow the secure checkout process.
Can I modify or cancel an order after it has been confirmed?
If your order has not yet been processed, our team will be pleased to assist you with modifications or cancellations. We invite you to contact us as soon as possible.
Will I receive a confirmation of my purchase?
Yes. After receiving your order, we will send you a confirmation email including a reference number for future inquiries. This acknowledgment is merely informative and does not constitute final acceptance. The order shall be considered formally accepted once you receive the Shipping Confirmation.
How can I track the status of my order?
Once shipped, we will provide you with a tracking number so you may follow the journey of your creation at any time.