FREQUENTLY ASKED QUESTIONS
FAQs
RETURNS AND EXCHANGES
What is Maison Aurealore’s return policy?
You may return your piece within 15 days of receipt, provided it is in perfect condition and in its original case.
How do I request a return or an exchange?
Simply contact us through our customer service form, email, or WhatsApp, and we will guide you through the process.
How long does it take to process a refund?
Once the piece has been received and verified, the refund will be processed within approximately 5 to 7 business days.
Can I return an engraved or personalized piece?
Due to their unique nature, personalized creations cannot be returned or exchanged.